Privacy Policy

---

PKD Training Pty Ltd

Effective Date: 25 May 2026

Website: pkdtraining.com.au

1. Introduction

PKD Training Pty Ltd ("PKD Training", "we", "us", or "our") is committed to protecting the privacy of our students, website visitors, and enquirers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, enrolling in our courses, or otherwise interacting with us, you consent to the collection and use of your information as described in this Policy.

2. Who We Are

PKD Training Pty Ltd provides professional development and vocational training for the resource industry, including Gas Industry, Process Manufacturing, and Health & Safety training. We operate across Brisbane, QLD and Perth, WA, and deliver training nationally. Accredited courses are delivered on behalf of Tectra Australia Pty Ltd (RTO#40889).

3. What Personal Information We Collect

We may collect the following types of personal information:

3.1 General contact & enquiry information

• Full name

• Email address

• Phone number

• Any information you voluntarily provide via our contact form or email correspondence

3.2 Student enrolment information

When you enrol in a course, additional information is collected via our third-party enrolment form. This may include:

• Date of birth and gender (for government reporting purposes)

• Residential address

• Unique Student Identifier (USI)

• Employment and qualification history

• Identification documents (e.g. driver's licence, passport) where required

• Health or medical information where relevant to course safety requirements

• Language, literacy and numeracy (LLN) information

3.3 Website Usage Information

We use cookies and analytics tools (including Google Analytics) to collect non-personal usage data such as:

• Browser type and version

• Pages visited and time spent on the site

• Referring website

• Approximate geographic location (city/region level)

This data is aggregated and used solely to improve our website experience.

4. How We Collect Personal Information

We collect personal information in the following ways:

• Directly from you via our website contact form

• Through third-party enrolment forms completed as part of your course registration

• Via email, telephone, or in-person communication

• Through our Student Portal (powered by TalentLMS)

• Via our marketing communications (where you have opted in)

Where we collect personal information through third-party platforms (such as our enrolment system or student portal), those platforms operate under their own privacy policies. We encourage you to review them.

5. How We Use Your Personal Information

We use your personal information to:

• Process course enrolments and manage your training records

• Communicate with you about your course, assessment outcomes, and qualifications

• Meet our obligations as a training provider under the Standards for Registered Training Organisations (RTOs) 2015

• Report student data to NCVER (National Centre for Vocational Education Research) and relevant state/territory training authorities as required by law

• Issue qualifications and statements of attainment via Tectra Australia Pty Ltd (RTO#40889)

• Send you marketing emails and course updates (where you have consented)

• Improve our website and services using analytics data

• Respond to enquiries and provide customer support

6. Marketing Communications

With your consent, we may send you emails about new courses, industry updates, and professional development opportunities. You can opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email

• Contacting us directly at admin@pkdtraining.com.au

Opting out of marketing communications will not affect transactional communications related to your enrolment or course completion.

7. Disclosure of Personal Information

We may disclose your personal information to:

• Tectra Australia Pty Ltd (RTO#40889) — as our registered training organisation partner, for the purposes of delivering accredited training and issuing qualifications

• NCVER and relevant state/territory government agencies — as required under our obligations as a training provider

• Our Student Portal provider (TalentLMS) — to manage your learning and course progress

• Our third-party enrolment form provider — to process your enrolment

• Google (reCAPTCHA and Analytics) — for website security and analytics

• Our marketing platform — for the delivery of email communications (where consented)

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.

8. Sensitive Information

Some personal information we collect — such as health or medical information, identification documents, and USI details — is classified as sensitive under the Privacy Act 1988 (Cth). We collect this information only where it is necessary for enrolment or compliance purposes, and we handle it with the highest level of care. We will not use or disclose sensitive information for any purpose other than the primary purpose for which it was collected, unless you have given your consent or we are required to do so by law.

9. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

• Secure access controls to our systems and platforms

• Use of reputable, secure third-party platforms for enrolment and student management

• Staff awareness of privacy obligations

While we take all reasonable precautions, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

10. Access and Correction

You have the right to request access to the personal information we hold about you, and to request that we correct any inaccuracies. To make such a request, please contact us at:

Email: admin@pkdtraining.com.au

We will respond to all access and correction requests within 30 days. In some cases, we may be required by law to retain certain records.

11. Privacy Complaints

If you believe we have breached your privacy rights, please contact us at admin@pkdtraining.com.au. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au

• Phone: 1300 363 992

12. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website at pkdtraining.com.au. We encourage you to review this Policy periodically.

13. Contact Us

For any privacy-related questions or concerns, please contact:

PKD Training Pty Ltd

Email: admin@pkdtraining.com.au

Website: pkdtraining.com.au

Brisbane, QLD & Perth, WA

You can download our Privacy Policy here.